Course Duration: 2 Days

Course Overview

Master the skills to resolve conflicts and foster collaboration with our “Conflict Resolution and Mediation Skills” course! This two-day program is designed for leaders, managers, and HR professionals who want to effectively handle workplace conflicts. Participants will learn proven mediation techniques, communication strategies, and conflict resolution frameworks to maintain a harmonious work environment.

Who Will Benefit

This course is ideal for:

  • Team Leaders and Managers: Looking to improve conflict resolution skills.
  • HR Professionals: Seeking to mediate disputes and foster better workplace relationships.
  • Project Managers: Interested in maintaining team cohesion during conflicts.
  • Any Professional: Who wants to enhance their ability to handle workplace conflicts.

Course Objectives

By the end of this course, participants will:

  • Understand the dynamics of workplace conflicts.
  • Learn mediation techniques for resolving disputes.
  • Develop communication strategies to prevent and address conflicts.
  • Gain skills to mediate conflicts impartially and effectively.
  • Create a personal action plan for conflict resolution in their leadership role.

Skills to be Gained

Participants will gain:

  1. Conflict Analysis: Learn to identify the root causes of conflicts.
  2. Mediation Techniques: Master proven mediation strategies for resolving disputes.
  3. Active Listening: Develop active listening skills to understand all perspectives.
  4. Negotiation Skills: Learn to negotiate win-win solutions for all parties involved.
  5. Emotional Intelligence: Improve emotional intelligence to manage emotions during conflicts.
  6. De-escalation Techniques: Understand how to de-escalate tense situations calmly.
  7. Collaborative Problem-Solving: Foster collaboration between conflicting parties to find solutions.
  8. Communication Skills: Enhance your ability to communicate effectively during conflicts.
  9. Impartiality: Learn to mediate disputes impartially, ensuring fairness.
  10. Long-Term Solutions: Gain skills to implement conflict resolution strategies that lead to long-term harmony.

Contact Us

If you would like to book onto this course or find out more information, please fill out our contact form or call us at +44 7727092887